Why am I having to challenge my credit card payment? – Your credit card payment was made to Count Me In (CMI), the online registration and league management software vendor LCYO has used without problem since 2004. CMI has not paid LCYO and says it’s looking for new investors so it can pay LCYO and its other clients. It is estimated that CMI owes scores of sports leagues, schools and other organizations more than $5 million. We have no assurance of receiving any funds owed us by CMI.
In order to organize the 2009 Spring baseball and softball seasons LCYO needs your help. As LCYO hasn’t received payment for your son’s/daughter’s registration we have no choice but to ask parents to challenge the payment and then pay LCYO by check. Many parents have already succeeded in challenging the payment, received credit and paid LCYO by check. Other CMI clients are instructing their parents to do the same thing.
What if my bank denies my challenge? – CMI has not disputed any of the credit card challenges so that shouldn’t happen. In fact, CMI has sent LCYO and its other clients an e-mail on how to handle challenges administratively, essentially encouraging us to use this strategy. However, if it does and you provide LCYO with documentation showing your challenge has been denied LCYO will not charge you for your son or daughter to play.
When do I need to challenge the payment – Immediately. The more time that elapses between the initial charge and the challenge, the longer it may take for your dispute to be resolved. Also, three sports leagues that haven’t been paid have sued CMI to force it into involuntary bankruptcy. Should that occur we don’t know if the credit card challenges will continue to be successful.
My bank has given me a provisional credit but said it will take some time before I can be assured I won’t be recharged. I don’t want to pay LCYO until I know I won’t be charged again. – If your registration and/or sponsorship charges are later charged back to you, LCYO will refund you that amount.
I’ve challenged my credit card payment but my bank has yet to credit my account. Should I pay now? – LCYO asks that you pay as soon as you’re comfortable your bank will refund your fees. Again, if your bank later reinstitutes the charges LCYO will reimburse you later.
I paid by debit card. Will that be a problem? – Banks have responded differently regarding debit cards. However, it is our understanding that even the debit card payments should be backed by Visa or MasterCard protection plans. We ask that you insist upon talking to a manager. If you are unsuccessful and provide us with documentation of the denial LCYO will not ask you for payment.
My bank said I can’t challenge the payment to CMI because too much time has lapsed. What should I do? – Again, banks have responded differently on this issue so we ask that you be assertive and insist on speaking with a manager or supervisor. It may take longer but you should still be able to challenge it successfully.
What will happen if I don’t challenge my credit card payment and I don’t pay LCYO? – We regret the inconvenience but prior to the start of games LCYO will need to receive your son’s or daughter’s registration payment or documentation that your bank has denied your credit card challenge. Quite simply, without parents challenging these payments and then paying LCYO we will not have the funds to operate the league this year. If you do not challenge the payment or pay LCYO we will have no choice but to cancel your son’s or daughter’s registration and hope CMI refunds you the money directly so you can then pay LCYO. We don’t know if this will work. If your child’s registration is cancelled he/she will not be covered by our insurance and we will not be able to put him/her on a team. Many divisions are waitlisted so your son/daughter could also lose his/her spot if a delay occurs.
My bank has asked for documentation that CMI hasn’t paid LCYO. – Please visit our website at www.lcyo.org where you can find such documentation, including news articles and letters from the league president regarding this issue.
Why didn’t LCYO use Pay Pal to collect registration fees – CMI does more than collect registration fees. It is a full league management software program that allows us to create teams, schedule games, send e-mails to parents by division or team, and much more. LCYO has used CMI without incident since 2004. Many other sports leagues and clients of CMI are facing the same problem and also asking parents to challenge their credit card payments.
Does LCYO expect to make budget cuts – Your volunteer Board of Directors is hoping that if all parents challenge the credit card payments we will be able to recoup the vast majority of the money due us and we will not have to make cuts that lessen the experience your son or daughter receives.
What can I do to help? – Besides challenging your credit card and paying LCYO ASAP, you can help by sponsoring a team or finding someone to sponsor a team. Our goal is to get two sponsors per team this year. Also, you can participate in the LCYO golf tournament April 24.
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