Chargeback instructions from CMI

In an email from CMI today, we were provided the following information when requesting a charge reversal. We strongly encourage you to contact your bank immediately if you have not already done so. If your bank has denied your reversal request, please contact them again and provide them the below information. 

We recommend the following text “Due to problems with our online registration company, Count Me In Corporation, we need you to contact your credit card company and reverse the charges for their services.  The reason for the chargeback is that the services were not rendered. Under the terms of your cardholder agreement and most state laws they must reverse the transaction if you ask them to. The time periods are 12 months for credit cards and 60 days for debit cards. Don’t agree to contact Count Me In Corporation directly as that won’t work. Once the credit card company processes the chargeback you will receive an email advising you of the details including how to “repay” the same amount by credit/debit card or check.”  

Thank you for your assistance.