Important FAQs from LCYO

Hello LCYO Parents.  You have received multiple communications over the past week from the Board of Directors with information pertaining to the financial situation with our on-line registration and league management software vendor, Count Me InCorporation (CMI.)  We recognize the situation is unfortunate and more than a bit confusing.  As a result, the followingFrequently Asked Questions have been compiled for your use.  We hope you find them helpful.

Q:  Will the 2009 baseball/softball season still go on?

A: As was mentioned in the December 10^th letter from League President Phil Urbina, the 2009 season will go on.   As was previously stated, our greatest asset is our volunteer coaches who give so much of their time to ensure a meaningful experience for your son and/or daughter.  The Board continues to explore all available options to recover our money and is determined that any cost reductions necessary have minimal impact on your child’s LCYO experience. 

 

Q: What has happened since the last e-mail was sent and what is the Board doing to get our money from CMI?

A: The Board of Directors established an Executive Committee that continues to meet regularly and, most recently, secured legal representation with a firm familiar with the laws of the state of Washington (CMI’s headquarters.)  We have also filed a complaint with the Attorney General of Washington’s Consumer Protection Division.   In addition, a budget committee has been organized to review and monitor LCYO’s cash flow position.

 

Q:  How does the credit card dispute work and what if it was on a previous billing statement that I paid?

A:  It is extremely important that you dispute the registration and/or sponsorship charge on your credit or debit card (which was processed as a credit transaction and should be disputed in the same manner.)  We realize each bank/credit card company handles this differently but most allow a dispute between 60-90 days from the date of the billing cycle.  Even if you signed up on October 1, you should still be able to dispute the charge.  LCYO has put extensive supporting material on our website to facilitate the process.   Please check www.LCYO.org  for specific information.  Your child will remain registered throughout this process and will not lose their spot on a team for the upcoming season.

 

Q: When should I send in a check and where do I mail it?

A: While we understand you may want to wait until you have confirmation of your charge account credit, LCYO is accepting and tracking any new registration payments that are received.  Please send your registration check – made payable to LCYO – to the following address:

La Costa Youth Organization

7668 El Camino Real #104-610

Carlsbad, CA 92009

 

In the memo portion, please indicate your child’s name and division (Div 1A, Mustang South, Pony…)

In addition, we will be accepting registration payments at your child’s Evaluation Day next month (this does not apply to T-ball and Pee-Wee divisions.)  Please check the website and your mailbox for specific division information.

 

Q: How can I help?

A:  There are plenty of opportunities to help:

·         Our annual Golf Tournament is an excellent way to help the League and have some fun.  Scheduled for April 24 at Encinitas Ranch, the success of this year’s event is even more critical.  Please consider putting together a foursome.  Look for more information in the coming weeks at www.LCYO.org or you can now book on-line at http://www.sangolf.com/event_1_4.htm

·         Team sponsorships are still available.  $275 secures your business’ name on team banners and team web pages.  Higher level sponsorships are available that include League website display.  Family sponsorshipsare encouraged this year as well.  

·         Donations are always welcome.   Any level donation is welcomed. Please consider one additional registration donation to help out. 

Please contact Sponsorship Director Vince Tully at sponsorship@lcyo.org for more information.

 

 

Q: Is there someone at LCYO I can call with questions?

A: We realize it may be frustrating not to be able to speak with someone directly.  Please remember that our league has no paid staff – the Board is made up of all volunteer parents working hard on your behalf.  E-mail to online@lcyo.org is the best way to reach us and we strive to be as responsive as possible.  We appreciate your understanding.

 

Sincerely,

Leslie Sippel Saldana

LCYO Team Parent Director

teamparent@lcyo.org